DOCUMENT:Q94639 20-FEB-2002 [msdos] TITLE :Troubleshooting MS Backup and MS Backup for Windows PRODUCT :Microsoft Disk Operating System PROD/VER:MS-DOS:6.0,6.2,6.21,6.22; WINDOWS:3.0,3.0a,3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MS-DOS operating system versions 6.0, 6.2, 6.21, 6.22 - Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11 ------------------------------------------------------------------------------- SUMMARY ======= If you encounter problems running Microsoft Backup for MS-DOS or Microsoft Backup for Windows, use the steps in the following section to correct the problems. NOTE: If your computer fails the compatibility test, query on the following words in the Microsoft Knowledge Base for more information: compatibility and test and fails Common problems caused by incorrect system configuration include the following: - Microsoft Backup appears to stop responding (hang) when run from the MS-DOS command prompt in Windows. - Microsoft Backup for Windows causes Windows to close, leaving the MS-DOS command prompt displayed on the screen. - Windows reports that the DMA buffer size needs to be increased to 64. MORE INFORMATION ================ Troubleshooting Microsoft Backup for Windows and Microsoft Backup ----------------------------------------------------------------- 1. Microsoft does not recommend or support running the MS-DOS-based version of Microsoft Backup (MSBACKUP.EXE) with Windows. If you choose to do this, you should create a program information file (PIF) with the following settings for Microsoft Backup: Display Usage: Full Screen Execution: Exclusive 2. Your CONFIG.SYS file should include the following settings (the values shown are minimums): FILES=30 BUFFERS=30 STACKS=9,256 3. The DMABufferSize= line should be set to at least 32 in the [386Enh] section of the SYSTEM.INI file. In some situations, the DMA buffer size needs to be set to 40 (either in the SYSTEM.INI file, or using EMM386.EXE, or both). 4. If you are using MSBACKUP.EXE in Windows or the Windows version of Microsoft Backup (MWBACKUP.EXE), you should place the following line in your SYSTEM.INI file if Setup did not install it: device=c:\dos\vfintd.386 If you omit this line, Backup displays the following error message: Microsoft Backup is not properly installed on this system. Please reinstall Microsoft Backup, or make the following changes to your SYSTEM.INI file: [386Enh] DEVICE=[ms-dos path]VFINTD.386 Additional query words: 6.22 6.00 6.20 3.00 3.00a 3.10 win31 win3 win30 tshoot ms-dos back up msbackup mwbackup ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a kbWin310 kbWin311 kbMSDOSSearch kbMSDOS621 kbMSDOS622 kbMSDOS620 kbMSDOS600 Version : MS-DOS:6.0,6.2,6.21,6.22; WINDOWS:3.0,3.0a,3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.