DOCUMENT:Q96185 23-NOV-1999 [msdos] TITLE :Norton Speed Disk May Cause Lost Clusters with DBLSPACE PRODUCT :Microsoft Disk Operating System PROD/VER:MS-DOS:6.0,6.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MS-DOS operating system versions 6.0, 6.2 ------------------------------------------------------------------------------- SYMPTOMS ======== After you use any version of Symantec Norton Speed Disk prior to version 7.0 on a compressed DoubleSpace drive, the DBLSPACE /CHKDSK command may report a very large number of lost allocation units. This occurs when you have set the option to Clear Unused Disk Space and then perform a full optimization. RESOLUTION ========== To correct this problem, type the following at the MS-DOS command prompt and then press ENTER: " dblspace /chkdsk /f " (without the quotation marks) NOTE: The Compress program from PCTools versions 5.5 and 6.0 may also cause the above problem if the Clear Unused Disk Space option is set when you perform a full optimization. The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 6.00 PCTools Compress Speedisk Norton dblspace DoubleSpace double space 3rdparty 6.20 ====================================================================== Keywords : Technology : kbMSDOSSearch kbMSDOS620 kbMSDOS600 Version : MS-DOS:6.0,6.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.