DOCUMENT:Q147148 21-MAR-1999 [exchange] TITLE :XCLN: Missing Inbox, Outbox, and Sent Items Folder in Exchange PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:4.0 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Windows 95/98 client, version 4.0 - Microsoft Exchange Windows 3.x client, version 4.0 - Microsoft Exchange Windows NT client, version 4.0 - Microsoft Exchange MS-DOS client, version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you create a new Personal Folder (that is, a new .PST file), there is no Inbox, Outbox, or Sent Items folder. CAUSE ===== This is by design. WORKAROUND ========== You can create a new Personal Folder by choosing Services from the Tools menu and choosing to add a Personal Folder. MORE INFORMATION ================ A new Personal Folder will not have Inbox, Outbox, and Sent Items folders unless this new Personal Folder is designated to be located where your incoming mail is delivered. You can set Delivery of New Mail Location either in the Client from Tools, Services or from the Control Panel, Mail and Fax option. By default, you receive mail in your server-based mailbox, named Mailbox - Your Name. Additional query words: client missing folders ====================================================================== Keywords : kbusage Technology : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400DOS kbExchange400NT kbExchange400Win95 Version : WINDOWS:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.