DOCUMENT:Q172811 07-SEP-2001 [win95x] TITLE :Network Printers Always Offline PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER::95 OPER/SYS: KEYWORDS:kbnetwork kbprint win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder. SYMPTOMS ======== Network Printers appear offline and you may be unable to set them to online status. CAUSE ===== This behavior can occur if PC/TCP Interdrive by FTP Software is installed. RESOLUTION ========== WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry. To identify the print providers that have been installed, check the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\Print\Providers You may see any of the following values listed: - Microsoft Networks Print Provider - NetWare Networks Print Provider - Interdrive 95 Print Provider If the Interdrive print provider is listed, remove the registry key. MORE INFORMATION ================ The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: Novell ====================================================================== Keywords : kbnetwork kbprint win95 Technology : kbWin95search kbZNotKeyword3 Version : :95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.