DOCUMENT:Q189192 28-JUL-2001 [win95x] TITLE :Accessibility Options Do Not Work Properly on Compaq Computers PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS:kb3rdparty kbenable win95 appscomp kbAppCompatibility ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Windows 95 on a Compaq computer, you may experience one or more of the following symptoms: - Your Computer may stop responding (hang) when it attempts to resume from Standby mode. - Your accessibility option may not function correctly. CAUSE ===== This behavior can occur if you are running the Compaq Easy Access software and you have enabled Windows 95 accessibility options. Accessibility options are not compatible with the Compaq Easy Access software. RESOLUTION ========== To resolve this issue, contact Compaq or visit the following Compaq Web site: http://www.compaq.com MORE INFORMATION ================ This behavior is known to occur on the following Compaq computers: Presario 1000 Series -------------------- Models 1010, 1020, 1030, 1060, 1060ES, 1065, 1070, 1080 Presario 3000 Series -------------------- Models 3020, 3060 Presario 4000 Series -------------------- Models 4104ES, 4406ES, 4104ES, 4170ES, 4460ES Models 4102, 4112, 4120, 4122, 4126, 4164, 4170, 4172, 4180 Models 4402, 4410 Models 4704, 4706, 4710, 4712, 4714, 4716, 4760, 4764, 4770, 4772 Models 4774, 4776, 4780, 4782, 4784, 4786 Presario 6000 Series -------------------- Models 6704, 6708 Presario 8000 Series -------------------- Models 8702, 8706, 8710, 8712, 8770, 8772 The Compaq Easy Access software controls such features as speakerphone, volume, audio CD player, SmartQ online help, and Standby mode. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: sleep wake up ====================================================================== Keywords : kb3rdparty kbenable win95 appscomp kbAppCompatibility Technology : kbWin95search kbZNotKeyword3 Version : WINDOWS:95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.