DOCUMENT:Q191064  06-AUG-2002  [win95x]
TITLE   :Error Messages When Running TCP/IP-Based Utilities or Programs
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:WINDOWS:95
OPER/SYS:
KEYWORDS:kberrmsg kbtool win95

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The information in this article applies to:

 - Microsoft Windows 95 
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SYMPTOMS
========

You may experience the following symptoms when you attempt to use a Transmission
Control Protocol/Internet Protocol-based (TCP/IP-based) utility or program:

 - When you attempt to use the Winipcfg utility, you receive the following error
   message:

   Fatal Error! Cannot read IP configuration.

   NOTE: You will receive this error message if you do not currently have a
   network client installed.

 - When you attempt to ping a Web site name or TCP/IP address using the Ping
   utility, you receive either of the following error messages:

       - Bad IP address <Web address>

       - PING: transmit failed, error code 10091

 - When you attempt to load a Web page using Internet Explorer, you receive the
   following error message:

   Internet Explorer cannot open the Internet site <Web address>. A
   connection with the server could not be established.

 - When you try to uninstall Microsoft Personal Web Server 4.0, you receive the
   following error message:

   WINSOCK2 is required to run this setup utility. Please click OK to exit
   setup.

CAUSE
=====

This behavior can occur if you attempt to uninstall the Winsock 2.0 update for
Windows 95, but it is not uninstalled completely.

RESOLUTION
==========

To resolve this behavior, follow these steps:

1. Click Start, point to Programs, and then click MS-DOS Prompt.

2. At the command prompt, type the following commands, pressing ENTER after each
   command

   cd\<windows>\ws2bakup
   ws2bakup.bat
   exit

   where <windows> is the folder in which Windows is installed.

   NOTE: If you are prompted to abort, retry, or fail the operation, press A.
   This causes the Ws2bakup.bat to continue restoring up all the necessary
   files.

   NOTE: If you receive sharing violation error messages when you run the
   Ws2bakup.bat file, continue with step 3.

3. Click Start, click Shut Down, click "Restart in MS-DOS mode," and then click
   OK.

4. Repeat step 2.

   NOTE: If you receive error messages when you run the Ws2bakup.bat file stating
   that some programs cannot be run outside of Windows 95, disregard them.

MORE INFORMATION
================

For more information about the Winsock 2.0 update for Windows 95, please see the
following article in the Microsoft Knowledge Base:

   Q182108 Availability of Windows Sockets 2.0 for Windows 95

Additional query words: wsock

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Keywords          : kberrmsg kbtool win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

=============================================================================

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