DOCUMENT:Q218858 13-FEB-2001 [win95x] TITLE :USB Device Listed Under the Other Devices Section in Device Mgr PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER::2.1,2.5 OPER/SYS: KEYWORDS:kbenv kbtool kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 OEM Service Release, versions 2.1, 2.5 ------------------------------------------------------------------------------- SYMPTOMS ======== In Device Manager, in the Other Devices category, you may see a Universal Serial Bus (USB) device with a question mark icon, and the USB devices that are attached to the computer may not work properly. CAUSE ===== This behavior can occur if the USB supplement for Windows 95 Service Release (OSR) 2.1 or 2.5 is not installed, or is not installed correctly. RESOLUTION ========== To resolve this behavior, install the USB supplement: 1. Remove the Universal Serial Bus device from the Other Devices category in Device Manager. To remove the device, click it, and then click Remove. 2. Close Device Manager, and then quit all running programs. 3. Install Usbsupp.exe from the the Other\Usb folder on the Windows 95 OSR 2.1 or 2.5 CD-ROM. 4. After restarting the computer, verify that the Universal Serial Bus Controller category appears correctly in Device Manager. Additional query words: kbtshoot osr2 Usbsupp exe ====================================================================== Keywords : kbenv kbtool kbHardware Technology : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210 Version : :2.1,2.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.