DOCUMENT:Q224155 06-AUG-2002 [win95x] TITLE :Err Msg: "Unable to Create RNA Phonebook Entry" PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 - Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install the Pacific Bell Internet dialing software, you may receive the following error message: Unable to create RNA phonebook entry. CAUSE ===== This behavior can occur for either of the following reasons: - The Dial-Up Networking component is not installed. - There are no connectoids in the Dial-Up Networking folder. RESOLUTION ========== To install Dial-Up Networking: 1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs. 2. On the Windows Setup tab, click Communications (be sure to click the word Communications, not the check box next to the word). 3. Click Details, and then click to select the Dial-Up Networking check box. 4. Click OK, click OK, and then click Yes, when you are prompted to restart your computer. 5. After the computer restarts, reinstall the Pacific Bell Internet software. To set up a dial-up connectoid in the Dial-Up Networking folder: 1. Double-click My Computer, double-click the Dial-Up Networking folder, and then double-click Make New Connection. 2. In the "Type a name for the computer you are dialing" box, type "Test" (without the quotation marks). 3. Make sure your modem is selected in the "Select a modem" box, and then click Next. 4. In the Area code box, type "nnn" (without the quotation marks), where nnn is your area code. 5. In the "Telephone number" box, type "nnn-nnnn" (without the quotation marks), where nnn-nnnn is the telephone number. 6. Click Next, and then click Finish. 7. If you are prompted to install a dial-up adapter, click OK. 8. If you are prompted to restart your computer, click Yes. 9. After the computer restarts (or the Make New Connection wizard is finished), reinstall the Pacific Bell Internet software. Additional query words: PacBell ====================================================================== Keywords : Technology : kbWin95search kbOPKSearch kbZNotKeyword3 kbWin95OPKOSR25 kbWin95OPKOSR210 Version : WINDOWS:95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.