DOCUMENT:Q234888  17-DEC-2000  [win95x]
TITLE   :Cannot Install "Character Map" in Add/Remove Programs
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:WINDOWS:95
OPER/SYS:
KEYWORDS:kbsetup kbtool kbui win95

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The information in this article applies to:

 - Microsoft Windows 95 
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SYMPTOMS
========

When you attempt to install the Character Map tool from the Add/Remove Programs
tool in Control Panel, Character Map is not on the list of installable tools.
The following tools may also be missing:

 - Mouse Pointers

 - Net Watcher

 - Quick View

 - System Monitor

 - Windows 95 Tour

 - Multilanguage Support

CAUSE
=====

This issue can occur if you installed Windows 95 from floppy disk. The tools
listed earlier in this article are available on the Windows 95 CD-ROM, but not
on the floppy disks.

RESOLUTION
==========

To work around this issue, follow the instructions listed in the following
article in the Microsoft Knowledge Base:

   Q135315 CD-ROM Extras for Microsoft Windows 95 Upgrade

STATUS
======

This behavior is by design.

Additional query words:

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Keywords          : kbsetup kbtool kbui win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95
Issue type        : kbprb

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