DOCUMENT:Q245583 06-AUG-2002 [win95x] TITLE :General Protection Fault When Browsing for Device Drivers PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg win95 kbbpqfe1a ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When Windows detects a new Plug and Play device in your computer and you are prompted to locate the device drivers, you may receive one of the following error messages: A Fatal Exception OD has occurred at -or- Msgsrv32 has caused a General Protection Fault in module Kernel32.dll -or- Msgsrv32 caused an invalid page fault in Msgsrv32.exe -or- MSGSRV32 caused an invalid page fault in module Kernel32.dll -or- Msgsrv32 caused a General Protection Fault in Msgsrv32.exe NOTE: You can also receive these error messages if you refresh Device Manager, and then browse to install the drivers of any detected device. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: File name Version Date ---------------------------------------- MSGSRV32.EXE 4.0.0.1112 Jan 12, 1999 STATUS ====== This issue does not occur in Windows 98. Additional query words: w95qfe ====================================================================== Keywords : kberrmsg win95 kbbpqfe1a Technology : kbWin95search kbZNotKeyword3 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.