DOCUMENT:Q71136 08-DEC-1999 [win95x] TITLE :Upper Tray Option on Toshiba Pagelaser12 Setup Doesn't Work PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.0,3.0a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.0, 3.0a ------------------------------------------------------------------------------- SYMPTOMS ======== The Hewlett-Packard (HP) LaserJet driver (HPPCL.DRV) version 3.4, included with the Windows Supplemental Driver Library, supports the Toshiba Pagelaser12 Printer. However, if you do the following, the printer defaults back to Auto Select: 1. From the Control Panel, select Printers. 2. Select the desired printer and choose Configure. 3. Select the appropriate port and choose Setup. 4. In the Paper Source field, select Upper Tray. 5. Choose OK. STATUS ====== Microsoft is researching this problem and will post new information here as it becomes available. Additional query words: ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a Version : WINDOWS:3.0,3.0a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.