DOCUMENT:Q158519  18-FEB-2002  [exchange]
TITLE   :XCLN: Removing and Reinstalling the Macintosh Client
PRODUCT :Microsoft Exchange
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kbusage

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Macintosh client, version 4.0 
-------------------------------------------------------------------------------

SUMMARY
=======

This article tells you how to create a fresh installation of the Microsoft
Exchange Macintosh client on a workstation where the client was previously
installed.

MORE INFORMATION
================

To create a fresh install on the Macintosh Exchange client on a workstation
where the client was previously installed:

1. Create a Temp folder on the desktop.

2. If using offline folders (that is, working offline), make sure a connection
   is made to Microsoft Exchange Server, and all information is synchronized
   with the server. To synchronize: On the Tools menu, click Synchronize, and
   click All Folders).

3. Move any Personal Folders and/or Personal Address Books to the Temp folder
   you created in Step 1.

4. Move the files Microsoft OLE Automation, Microsoft OLE Extension, and
   Microsoft OLE Library to the Temp folder created in Step 1.

   NOTE: These OLE files are located in the System Folder in the Extensions
   folder.

5. Drag the "Microsoft Exchange" folder (or the folder where the Macintosh
   Exchange client was previously installed) and all of its contents to the
   Trash can on the desktop.

6. Open the System folder, open the Preferences subfolder, and drag the
   following files and folders to the trash can on the desktop:

   Exchange Files folder
   Exchange Help folder
   Exchange Profiles folder
   Exchange Preferences file
   Exchange Services file
   Mspst.ini file
   Exchngm.ini file
   RPC Preferences file

7. Open the System folder, open the Extensions subfolder, and drag the following
   file to the trash can on the desktop:

   Microsoft RPC Runtime Library

8. Open the System folder and drag the following folder to the trash can on the
   desktop:

   Exchange Temporary Items

   Note: Your Macintosh may not have some of these files. That is okay. Just make
   sure all files listed above that do exist on your Macintosh are dragged to
   the trash can on the desktop.


9. If your profile is Appletalk, it is also recommended that you remove the
   Appletalk Preferences file located in the Preferences folder in the System
   folder.

10. Hold down Option key and empty trash.

   NOTE: To empty trash: from Finder, click the Special menu and then click the
   "Empty Trash" option.

11. Restart the Macintosh.

12. Rebuild the desktop on restart:

   a. Hold down the Option and Apple keys when restarting the Macintosh.

   b. Click OK when prompted to rebuild the desktop file(s).

13. Re-install the Macintosh Exchange client: insert the Microsoft Exchange
   Macintosh client compact disc in the Macintosh CD-ROM drive, and click
   Microsoft Exchange Setup.

14. Create a new profile by double-clicking on the "Exchange Settings" icon in
   the Microsoft Exchange folder (or where you installed the Microsoft Exchange
   Macintosh client). Choose Show Profiles. Choose Add, and then follow the
   steps in the Profile Wizard.

   NOTE: If client was working offline previously, a new offline folder will
   need to be re-created. Click Yes when prompted with "Do you travel with this
   computer?" during profile creation.

15. Remove and re-create any old Inbox Assistant rules.

16. Test connectivity between Microsoft Exchange Server and Microsoft Exchange
   Macintosh client.

17. Copy the Personal Folders and Personal Address Book files from the Temp
   folder on the desktop (the folder created in Step 1) to the folder where the
   Microsoft Exchange Macintosh client was installed (by default this is the
   Microsoft Exchange folder).

   NOTE: If necessary, add the Personal Folders and Personal Address Book files
   to the appropriate Profile Service:

   a. Run Exchange Settings, click Show Profiles,open the appropriate profile
      and edit as needed.

18. Drag the Temp folder on the desktop to the trash can.

For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q156028 XCLN MAC: List of Files Installed and Used

Additional query words: clean boot delete uninstall install

======================================================================
Keywords          : kbusage 
Technology        : kbHWMAC kbOSMAC kbExchangeSearch kbExchangeClientSearch kbExchange400Mac
Version           : :4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.