Import Fails with Proxy Logs Containing Illegal DNS Names

ID: Q226499

The information in this article applies to:

SYMPTOMS

When you use Usage Analyst to import Proxy Server log files, one of the following errors may occur:

Error querying the import job. Error writing to database while adding site summary to the database.
Error querying the import job. Error from doing addsiteSummary ReadSiteForName. hr=8004133c.


CAUSE

When a users request Web pages using invalid URLs, Proxy Server records these as failed requests into its log file.

Usage Analyst does not handle the log entries gracefully if they have illegal DNS names (for example: www.républicain-lorrain ). Usage Analyst fails to import any data beyond such a entry.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp




NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


WORKAROUND

To work around this problem, delete the entries showing illegal DNS names from the log file before you import them.


STATUS

Microsoft has confirmed this to be a problem in Site Server version 3.0.

Additional query words: hotfix hot fix qfe quick engineering patch 


Keywords          : 
Version           : winnt:3.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999