Site Server Message Builder Service Error: A Connection with the Server Could Not be Established

ID: Q216230

The information in this article applies to:

SYMPTOMS

When you configure the Site Server Message Builder Service in the Direct Mailer application and you select the Direct Mail tab, the following error may occur:

Site Server Message Builder Service error: A connection with the server could not be established.


CAUSE

Direct Mailer is unable to communicate with the Site Server Message Builder Service.


WORKAROUND

To troubleshoot this problem, do the following:

  1. Make sure that the Site Server Message Builder Service is running on the server specified on the Direct Mail tab. You can do this with the NET START command in a command prompt window.


  2. Verify that the user and password are correct for the Membership instance mapped to the server name.


  3. Verify that the virtual Web server is correctly mapped to the Membership instance.


  4. Verify that the virtual Web site has a virtual directory named _mem_bin. This directory should point to the Microsoft Site Server\Bin\P&M\html folder and should have the Execute property set.


  5. Make sure that the user specified is a member of the SiteServer DirectMail Administrators group.




MORE INFORMATION

To add a user to the SiteServer DirectMail Administrators group, do the following:

  1. Click Start and choose the Site Server Service Admin (MMC).


  2. Open the Membership Directory Manager. Make sure that you are looking at the same instance that is mapped to your virtual Web site. This can be done by comparing the LDAP address of both.


  3. Go to the ou=Group container and open the ou=NTGroups container.


  4. Double-click on the SiteServer DirectMail Administrators group.


  5. Click the Members tab and add the user entered on the Direct Mail tab.


Additional query words: 


Keywords          : 
Version           : winnt:3.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: April 7, 1999