Err Msg: Setup Cannot Load the Protocols to the Registry

ID: Q208264

The information in this article applies to:

SYMPTOMS

When you install Proxy Server on a computer with a 15-character computer name, the following error occurs:

Setup cannot load the protocols to the Registry error no: 1722


CAUSE

This error is caused by a limitation of Stpsrvex.dll that ships with Proxy Server. This is only a problem for computers with a 15-character name.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http:/ /support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   Date      Time                 Size    File Name     Platform
   -------------------------------------------------------------
   98/10/26  05:32                203,536 Stpsrvex.dll    (x86)


NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q154871
TITLE : Determining If Your Product Is Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Proxy Server versions 1.0 and 2.0.

Additional query words: 1722 proxy setup Pro tocol Protocols 


Keywords          : 
Version           : winnt:1.0,2.0,4.0,4.0a
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: February 22, 1999