PRB: SQL Server Setup Appears to Stop Responding

ID: Q183692

The information in this article applies to:

Microsoft SQL Server version 6.5

SYMPTOMS

Microsoft SQL Server Setup may appear to stop responding after copying the files successfully. If this occurs, the hourglass just keeps going, with no status change or message.

CAUSE

The most common cause for this is related to other services that are running. These services may be using ODBC or other shared components that prevent SQL Server Setup from using system resources.

WORKAROUND

To work around this problem, perform the following steps:

Stop all services on the computer that may use ODBC.

WARNING: Before stopping any services, verify that stopping these services will not disrupt other users.

These services include any of the following:
- All Microsoft Internet Information Server (IIS) services. This includes all of the following:
  - Certificate Authority
  - Content Index
  - FTP Publishing Service
  - Gopher
  - IIS Admin Service
  - World Wide Web (WWW) Publishing
  - Microsoft NNTP Service
  - Microsoft SMTP Service
  - Microsoft Message Queue Service (MMSQ)
  - MSDTC
- Microsoft Exchange Server
- DBWeb
- ARCserve backup
- InocuLAN virus protection
- McAfee antivirus services
- UniCenter system monitoring

If Setup was not manually stopped, it should resume and complete successfully. If Setup had been stopped, rerun Setup; it should complete successfully.

Occasionally, you may also need to stop additional services for SQL Server Setup to complete successfully. In these cases, you may want to stop any non-critical server services that were not installed with the default installation of Windows NT.

MORE INFORMATION

For more information on another reason why Setup may stop responding, see the following article in the Microsoft Knowledge Base:

Q180649 : SQL Server Setup May Stop Responding on a Very Fast Drive

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hang hangs hung freeze freezes frozen stops hour
glass arcserver cheyenne install


Keywords          : SSrvInst 
Version           : WINNT:6.5
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: April 13, 1999