DOCUMENT:Q157700  13-JAN-2000  [exchange]
TITLE   :XCLN: Updating Windows 3.x Client can Cause GP Fault
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:4.0
OPER/SYS:
KEYWORDS:kbsetup

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Windows 3.x client, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

If the Microsoft Exchange client for Windows 3.x is updated on a Windows for
Workgroups 3.11 computer while the Microsoft Exchange client is running, the
Microsoft Exchange client might stop with a General Protection Fault. Once the
update is completed, the error might occur after you switch back to the
Microsoft Exchange client.

CAUSE
=====

The update program does not verify that the Microsoft Exchange client is not
running before attempting to update it.


STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft Exchange clients,
version 4.0, listed at the beginning of this article. This problem was corrected
in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base:

   " SERVPACK" (without the quotation marks)

Additional query words:

======================================================================
Keywords          : kbsetup 
Technology        : kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword3
Version           : WINDOWS:4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.