SMS: "Unable to Load Resource DLL" Starting Database Mgr Tool

ID: Q185807

The information in this article applies to:

SYMPTOMS

When you start the Systems Management Server Database Manager tool on a computer with Systems Management Server Administrative Tools installed, you may receive the following error message: 

   Unable to load resource DLL _dbclean.dll
After you accept the error message by clicking OK, an access violation occurs in Dbclean.exe and the application terminates.

In a similar manner, if you try to start Systems Management Server MIF Form Generator on the same computer, you receive the following error message: 

   Could not load language DLL _MIFGEN.DLL
After you accept that error message, a second dialog appears saying "Failed to create empty document" and the application terminates.

You may also note that these two issues do not appear on the Systems Management Server site server itself.

CAUSE

When the Systems Management Server Administration tools are installed on a computer running Windows NT that is not configured for the U.S. English system default locale, the Systems Management Server Database Manager and the Systems Management Server MIF Form Generator attempt to load its files from the incorrect language resource directory.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

WORKAROUND

To work around this problem, create a locale directory parallel to the existing 00000409 (U.S. English locale) directory that corresponds to your system default locale language code, where the resource DLLs and help files are located. Copying all the files from the existing 00000409 directory to the new directory will correct this problem.

All files in the Site.srv\<Platform>.bin\00000409 directory (where <Platform> is the platform you are using, such as x86, ALPHA, or MIPS) can be copied to a newly created locale directory that can be created parallel to the 00000409 U.S. English locale directory.

For example, the U.K. English locale is 00000809. By creating the Site.Srv\Platform.bin\00000809 directory, and then copying all the files from the U.S. locale directory to the newly created directory, the Systems Management Server resources and help files can be loaded successfully.

Additional query words: 1.20 prodsms trap dr watson gpf drwtsn32 av 

Keywords          : kbfix1.20.sp4 kbbug1.20 kbbuglist
Version           : WinNT:1.2
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: September 27, 1998