SMS: Err Msg: The Redirector Has Timed Out to \\<Sms Logon Server>

ID: Q237690

The information in this article applies to:

SYMPTOMS

When a redirector time out occurs on the Systems Management Server logon server, a blank window may be displayed or you may receive the following error message:

Event ID: 3013 Source: Rdr
"The redirector has timed out to \\<sms logon server>."
The Pcmwin.log file may contain the following text: 

[05/03/99 13:54:38] Package Command Manager ==> Polling .....
[05/03/99 13:54:38] Package Command Manager ==> Attempting to refresh package collection from logon server.
[05/03/99 13:54:39] Package Command Manager ==> Connected to logon server: \\S768AA0\SMS_SHR\pcmins.box
[05/03/99 13:54:39] Package Command Manager ==> Looking for instruction file: \\S768AA0\SMS_SHR\pcmins.box\76801009.INS
[05/03/99 13:55:29] Package Command Manager ==> Packages after filter: 6
[05/03/99 13:55:29] Package Command Manager ==> New packages found.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

   Date       Time     Size         File Name      Platform
   -----------------------------------------------------
   06/22/99   1:12pm     454,032    Pcmwin16.exe   x86
   06/22/99   1:12pm     470,448    Pcmwin32.exe   x86
   06/22/99   1:11pm   1,175,312    Pcmwin32.exe   Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.


MORE INFORMATION

To install the hotfix, replace the Pcmwin32.exe file in the <SMS_root>\Site.srv\Maincfg.box\Client.src\<Platform>.bin folder using the latest version.

Maintenance Manager replicates the updated file to the Systems Management Server logon servers on the next work cycle.

To update the clients running Pcmwin32, either manually run the Upgrade.bat batch file on each client computer or follow the instructions in the following article in the Microsoft Knowledge Base:

Q166771 SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms 


Keywords          : kberrmsg kbSMS120 kbSMS120bug 
Version           : winnt:1.2
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 19, 1999