SMS: Getmem.exe Hangs Hardware Inventory at 27 to 30 Percent

ID: Q191320

The information in this article applies to:

SYMPTOMS

A Systems Management Server client computer running Windows 95 or Windows 98 may stop responding between 27 percent and 30 percent of hardware inventory, and then may encounter an Illegal Function Call error.

NOTE: This problem does not occur if INVDOS is run in verbose mode.

This problem occurs on Systems Management Server 1.2 Service Pack 3 and Service Pack 4.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

   Date      Time      Size     File name    Platform
   --------------------------------------------------
   3/12/99   10:17am   69,672   Getmem.exe   X86


NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


WORKAROUND

To work around this problem, do either of the following:


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 3 and 4.


MORE INFORMATION

To install the hotfix do the following:

  1. On the Systems Management Server site server, replace the Getmem.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\X86.bin directory with the version obtained from the hotfix.

    This step can be performed automatically by running Hotfix.exe with the provided Hotfix.ini file.

    The files will be replicated at the next Maintenance Manger work cycle to all Systems Management Server logon servers to the SMS\Logon.srv\X86.bin directory. When that occurs, the clients can be updated.


  2. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:
    Q166771 SMS: How to Force Site-Wide Client Updates


Additional query words: prodsms gold golden sp3 sp4 win win95 win98 win9x 27% 30% hang hangs hung 


Keywords          : kbSMS120 kbSMS120bug kbInventory 
Version           : winnt:1.2
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999