SMS: Pkg. Distribution Fails If Updating of Master Pkg. Fails

ID: Q195936

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When Despooler fails to update the stored master copy of a package, it creates a "retry" instruction for the job. However, the retry does not refresh existing distribution servers even though the original job specified that existing distribution servers be refreshed.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

   Date      Time        Size    File name   Platform
   --------------------------------------------------
   9/28/98   4:23pm      254,400 Smsinst.dll (Intel)
   9/28/98   4:21pm      481,040 Smsinst.dll (Alpha)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, perform the following steps on the Systems Management Server site server:

1. Stop the SMS Executive service.

2. Close all Systems Management Server applications (including the SMS

   Administrator program, SMS Database Manager, and so on).

3. Replace the Smsinst.dll file in the <SMS_root>\Site.srv\<platform>.bin

   directory with the hotfixed version.

   NOTE: You can perform this step automatically by running Hotfix.exe with
   the Hotfix.ini file that is provided.

4. Restart the SMS Executive service.

Additional query words: prodsms

Keywords          : kbSMS120bug 
Version           : WINNT:1.2
Platform          : winnt
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: November 18, 1998