SMS: Quick Windows Viewer Unavailable on RC French WinNT Client

ID: Q158019

The information in this article applies to:

• Microsoft Systems Management Server version 1.2 and 1.2 Service Pack 1

SUMMARY

The Quick Windows Viewer remains unavailable when you try to remotely control a computer running Windows NT 4.0 (Build 1381, U.S. or French version) that is both configured with the French Regional Settings and located in a domain other than the one containing the computer running Systems Management Server 1.2 (U.S. or French version).

CAUSE

This problem occurs when all of the following conditions are true:

• Either the Windows NT 4.0 client or the computer running Systems Management Server on Windows NT 4.0 are configured with the French regional settings.
• These two computers are located in different domains, without a trust relationship.
• These two computers attempt to use the same user account with a different password.

WORKAROUND

To work around this problem, do any of the following:

• Use the same user account and password.
• Use the trust relationship (for example, DOMAIN2 trusts DOMAIN1) and include the DOMAIN1\MFST user account to the local administrator's group of DOMAIN2.
• Use the English regional settings.

Keywords          : kbenv kbnetwork kbusage smsremtshoot kbbug1.20 kbfix1.20.sp2 kbbug1.20.sp1 
Version           : 1.20 SP1
Platform          : WINDOWS
Issue type        : kbbug

Last Reviewed: April 4, 1998