SMS: Remote Control WinNT to WinNT Gets Out of Synch and Drops Connection

ID: Q233545

The information in this article applies to:

SYMPTOMS

When you take Remote Control of a Windows NT Workstation computer from another computer that is running Windows NT, the UDP packets appear to get out of synchronization. After a few minutes, the client no longer receives input from the administrator. The administrator can still see the client mouse and keyboard input, but can no longer update the client. The administrator keyboard and mouse are non functional at that point.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

   Date          Time   Version       Size     File name    Platform
   -----------------------------------------------------------------

    4/2/99      7:22PM   1.2         326 KB   Sightnt.dll   Intel
   5/21/99      1:25PM   1.2         167 KB   Wuser32.exe   Intel

    4/2/99      7:23PM   1.2         635 KB   Sightnt.dll   Alpha
   5/21/99      1:25PM   1.2         339 KB   Wuser32.exe   Alpha

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

Additional query words: prodsms remotecontrol rc admin machine rem synch sync 


Keywords          : kbSMS120 kbSMS120bug 
Version           : winnt:1.2
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999