DOCUMENT:Q152983 02-APR-1999 [exchange] TITLE :XCLN: Win95 Client Can't Send Fax When Offline Using .OST PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:4.0,5.0 OPER/SYS: KEYWORDS:kbother ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you send a Microsoft Fax from Microsoft Word while Microsoft Exchange is offline (.OST file) and off the network, you will get the following error message: Information Store could not be opened. CAUSE ===== This happens when you use an .OST file only. It works fine when you use a .PST file. MORE INFORMATION ================ Faxes can be sent if the Microsoft Exchange client is already started and working offline. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0 Windows 95 client. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: ====================================================================== Keywords : kbother Technology : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400Win95 kbExchange500Win95 Version : WINDOWS:4.0,5.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.