OL98: Unable to Auto Forward Messages to SMTP Address with the Out of Office Assistant

• Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
• Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5
• Microsoft Exchange Server, version 5.5
• Microsoft Exchange Server, version 5.5 Service Packs 1, 2

SYMPTOMS

When you have an Out of Office rule set to forward all messages to an external SMTP address, it does not forward the messages. If the rule is configured to forward messages to an internal e-mail address, the messages are forwarded correctly.

CAUSE

This functionality is disabled in the Internet Mail Service by default.

WORKAROUND

To work around this problem and allow automatic forwarding to an SMTP address, perform the following steps:

1. Click the Internet Mail tab on the Internet Mail Service.



2. Click on the Advanced tab, and then click to clear the "Disable Out of Office responses to the Internet," and "Disable Automatic Replies to the Internet" check boxes.


Note: You must stop and start the Internet Mail Service for these changes to take affect.

Additional query words: OL98, Automatic Replies, Out of Office assistant (CW)

Keywords          : 
Version           : WINDOWS:8.0,8.01,8.02,8.03,8.5; winnt:5.5
Platform          : WINDOWS winnt 
Issue type        : kbprb 

Last Reviewed: May 24, 1999