OST Synch Problem After Org Forms Library Deleted

ID: Q162703

The information in this article applies to:

Microsoft Exchange Windows 3.x client, versions 4.0, 5.0
Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0
Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When you attempt to synchronize all folders from a client with an OST file, the following error message appears:

Synchronization with the offline folder file could not be completed.
Consult the synchronization log in the deleted items folder for details.

Reviewing the synchronization log shows the following:


   11:43:26 Synchronizing Organization Forms
   11:43:27 Error synchronizing folder
   11:43:27       [8004010F-501-0-521]
   11:43:27       The client operation failed.
   11:43:27       Microsoft Exchange Server Information Store
   11:43:27 Done

The following MAPI code may be displayed in the synchronization log for the same problem:


8:20:20 Synchronizing Organization Forms
Error synchronizing folder
8:20:25 [80004005-507-0-522]
8:20:25 The contents of this public folder are currently
unavailable. Either the Microsoft Exchange Server computer servicing this 
public folder is down or the public folder has not been  replicated to this 
site. See your administrator.

CAUSE

This error generally occurs when the organizational forms library that has been created has been deleted and recreated after the OST has synchronized the library. The internal object ID of the new Organizational Forms library is different from the original; the offline folder store encounters problems trying to synchronize because it (the offline folder store) has the ID of the original.

RESOLUTION

To resolve the problem, verify the following:

If the default permissions on the organizational forms library is set to None, the client will fail to synchronize. However, with these permissions, the synchronization log will contain:
```
      Error synchronizing folder
      [80004005-501-0-540]
      The client operation failed
      Microsoft Exchange Information Store 
```
The default permissions for the organizational forms should be Reviewer in order to prevent the above error.

On all servers in the site that have mailboxes, verify that the Exchange Services were stopped and restarted after the new org forms library became a replica in the site.

On the client side, the org forms library will synch correctly on the second logon and synchronization of all folders.

Note: If the Organization Forms Folder has been deleted, you can recreate it using the Exchange Administrator program by clicking Forms Administrator on the Tools menu, and the clicking New.

This can also occur in a situation where the replica of the original Organization forms library has been removed from the Public folder. As long as the original Organizational forms library has not been deleted, a replica can again be created in the site and the error message will disappear after the folder has been successfully replicated.


Keywords          : kbtshoot kbusage XCLN 
Version           : WINDOWS:4.0,5.0; winnt:4.0,5.0,5.5
Platform          : WINDOWS winnt 
Issue type        : kbprb

Last Reviewed: April 19, 1999