XADM: CC Recipient Lost in P2 When BCC Is Present on a Lotus cc:Mail Message

ID: Q231803

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange Server information store removes the last SMTP address from the P2 body in a message traveling out by means of the Internet Mail Service.

CAUSE

The information store removes the last SMTP address from the P2 body when the following conditions are true:

The message originates in a system outside of Exchange such as Lotus cc:Mail system.

The message is routed by the Exchange Server system and sent out the Internet Mail Service.

The address that is removed is the last address in the Cc list when the Bcc field also contains addresses. The content in the P1 message body that ensures the messages delivery remains intact, and all of the addresses receive a copy of the message. SMTP users are unable to Reply All to the message and send to the one Cc address that was removed from the P2 body. The users on the cc:Mail system or the Exchange Server system receive all the addresses. Only SMTP addresses on the other side of the Internet Mail Service experience the loss of the one address.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Store.exe	5.5.2598
Mdbmsg.dll	5.5.2598
Gapi32.dll	5.5.2598

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:


Keywords          : exc55 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 23, 1999