XADM: Meeting Requests Are NDRd if Recipient's Mailbox Has Exceeded the Storage Limit and Has a Delegate Defined

ID: Q217139

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When a Microsoft Exchange Server user sends a meeting request to another user whose mailbox has exceeded the defined per-mailbox storage limitation and which also has a delegate defined with editor permissions for Calendar and Tasks, the sender will receive a non-delivery report (NDR) similar to the following:

From: System Administrator
To: User1
Subject: Undeliverable: Subject

Your message did not reach some or all of the intended recipients
Subject: Subject
Sent: dtg of sent item

The following recipient(s) could not be reached:

User2 on dtg

Either the message size exceeds the maximum allowed for the recipient or transport, or you have exceeded the storage limit on your mailbox.

MSEXCH:MSExchangeIS:Domain Name:Server Name

CAUSE

The Exchange Server information store does not allow Inbox Rules to start when the mailbox size limit has been exceeded.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Directory Synchronization

File name	Version
Gapi32.dll	5.5.2543.0
Mdbmsg.dll	5.5.2543.0
Store.exe	5.5.2543.0

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

This hotfix contains new functionality that can resolve this problem through a registry parameter:
Hkey_Local_Machine\System\CurrentControlSet\Services\MSExchangeIS\Parameter sPrivate

Value name: Apply Mailbox Quota to Rules
Data Type: Reg_DWORD

If this value is non zero, messages sent by rules will still have the mailbox quota checked. If the value is not present or 0, messages sent by rules will ignore the mailbox quota for sending.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words:


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 3, 1999