XADM: MTA Fails to Start after Upgrading Exchange Server 4.0 to

ID: Q169481

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0

SYMPTOMS

When you upgrade Microsoft Exchange Server 4.0 with Service Pack 3 (SP3) to Exchange Server version 5.0, the message transfer agent (MTA) service may fail to start. When you attempt to start the MTA service manually from Control Panel Services, you may get the following error in the Event viewer application log:


   Event ID 2000
   MSX-IS PRIV    Verify that the MSX MTA service has started.
   Consecutive ma-open calls are failing with error 3051.

If you check Control Panel again you see that the MTA service is not started. Trying to restart the MTA service for the second time logs more of the same error in the application log.

RESOLUTION

To resolve this problem:

Restart Exchange server 5.0. When the server starts all the services will start normally with out any errors.

Additional query words: hang


Keywords          : kbsetup kbtshoot XADM 
Version           : WinNT:4.0,5.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: April 19, 1999