XADM: Store Crashes When POP3 Client Tries to Retrieve an NDR for a UTF-7 Message

ID: Q178244


The information in this article applies to:


SYMPTOMS

The Information Store stops responding. The event log shows event ID 3039:


   The error %1 was encountered while trying to communicate with the
   message store. An attempt to refresh the connection will be made.
   If not successful, the service will be shut down. 


CAUSE

A user with a POP3 client checked his or her mail and tried to retrieve a stuck non-delivery report (NDR) for a UTF-7 message from his or her mailbox.


WORKAROUND

To work around this problem:


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.

This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: hang fail crash


Keywords          : kbbug5.00 kbfix5.00.sp2 XADM 
Version           : WinNT:5.0
Platform          : winnt 
Issue type        : kbbug 

Last Reviewed: March 19, 1999