XADM: Unable To Access Exchange Administrator Program After Upgrading to Windows NT Server version 4.0 (SP3)

ID: Q177735


The information in this article applies to:


SYMPTOMS

After you upgrade to Microsoft Windows NT Server version 4.0 Service Pack 3 (SP3) from Microsoft Windows NT Server version 4.0 Service Pack 2 (SP2), you are unable to access the Microsoft Exchange Administrator program either locally or remotely. You may experience the following symptoms:


CAUSE

This occurs because Windows NT Server does not detect the newest Compaq NetFlex-3 adapter card during setup. The drivers for the newer cards have the same name as the drivers for the old NetFlex-3 cards, and also work with the old NetFlex-3 cards. Replacing the old NetFlex-3 drivers with the new NetFlex-3 drivers in the I386\Drvlib.nic folder does not allow the new drivers to be loaded for the old cards.


RESOLUTION

Compaq has supplied a new Ntoemdh.inf file that allows Windows NT to detect and load the drivers for these new cards, and allows the new drivers to be loaded for the older NetFlex-3 cards as well.

NOTE: For information on the latest versions of the adapter card drivers, contact the manufacturer.

For information about how to contact Compaq Computer Corporation, query in the Knowledge Base for the following article:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K


MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

Q170950 Intermittent Loss of Connectivity While Using Compaq NetFlex-3

Q153589 Compaq NetFlex-3/E Controller not Upgraded During WinNT 4.0 Setup

If problems persist after the new drivers have been installed, use Network Monitor to evaluate the affected Exchange Server computer. For additional support in this area, contact the Windows NT Server support group.

NetFlex-3 is manufactured by Compaq Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: netflex3 c10312c8


Keywords          : kb3rdparty XADM 
Version           : WinNT:4.0,5.0,5.5
Platform          : winnt 
Issue type        : kbprb 

Last Reviewed: March 17, 1999