XADM: Unwanted Reminders Appear After Using the Move Server Wizard

ID: Q196407

The information in this article applies to:

SYMPTOMS

After you run the Microsoft Exchange Server Move Server Wizard on a particular server, some users may receive many reminders or notifications for meetings that have already passed.


CAUSE

As the Move Server Wizard is carrying out its cleanup tasks, it will access each mailbox's private store and delete the Reminders folder. If this action fails, the Event ID listed below will be displayed in the Windows NT Application Event log. This user will also end up with unwanted reminders. 


   Event ID: 9502
   Source: MSExchangeMvServer
   Type: Warning
   Category: General
   Description: Unable to completely cleanup mailbox
   '/o=Organization/ou=Site/cn=Recipients/cn=User'.


WORKAROUND

To work around this problem, move the user in question to another server in the site. That user can then be moved back to the original server, if desired.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   File name     Version
   -------------------------
   Movesrvr.dll  5.5.2394

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support 


Keywords          : 
Version           : WinNT:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: May 5, 1999