XADM: Version of Store Is Incompatible with the Version of the Administrator Program

ID: Q177765

The information in this article applies to:

SYMPTOMS

When creating an Active file using the Microsoft Exchange Administrator program and clicking Create Active File (steps to find this option are included below), the following error message may be displayed after you specify the file name and click OK:

The version of the Microsoft Exchange Information Store service is
incompatible with the version of the Microsoft Exchange Administrator
program. Make sure all components have matching versions.
Steps to Create Active File:

  1. In the Administrator window, choose a server, and then choose Protocols.


  2. Double-click NNTP (News) Settings for the server.


  3. Click the Newsfeeds tab and then select Create Active File.



CAUSE

This error can be reported if the information store is not running or has shut down due to lack of disk space.


WORKAROUND

Restart the information store and create the active file.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft Exchange Server version 5.5. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. 


Keywords          : kberrmsg XADM kbbug5.50 
Version           : WINDOWS:5.5
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: March 17, 1999