XCLN: Message Body is Blank When Using Encryption and Digital Signatures

ID: Q216513

The information in this article applies to:

SYMPTOMS

This problem only occurs when using digital signatures and the Encrypt All functions in Outlook 97.

A message is created and saved prior to sending it to the recipient. After the message is sent, the text in the body of the message is deleted. There is no text in the body of the message when the recipient opens the message, and it is empty in the originator's Sent Items folder as well.

This problem can occur in Outlook 97 when using the Save or Save As commands prior to sending the message.


WORKAROUND

This problem is resolved in Outlook 98 (8.5.5104.6).

Additional query words: 


Keywords          : 
Version           : WINDOWS:8.0,8.01,8.02,8.03
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 28, 1999