XCLN: Outlook 98 Active Setup Fails Error

ID: Q216297

The information in this article applies to:

Microsoft Outlook Windows 95/98 client, version 8.5
Microsoft Outlook Windows NT client, version 8.5

SYMPTOMS

When you attempt to install Outlook 98, the Setup may fail, and you receive the following error message:

The producer entry point 0cbytestream@@qae@xz could not be located in the dynamic link library Msoert.dll

The Active Setup.log may show the following entry:


****** Install for component - MailNews****** 
Dependency check - BASEIE40_Win
OnStartComponent:
   ID: MailNews
   Download: 0 KB
   Install 2304 KB
Space remaining on windows drive: 1100448
CheckTrust: C:\WINNT\msdownld.tmp\ASE001.tmp\MAILNEWS.CAB, Result: 0 (OK)
File extraction: C:\WINNT\msdownld.tmp\ASE001.tmp\MAILNEWS.CAB, Result: 0 (OK)
Launching Inf - inf: C:\WINNT\msdownld.tmp\ASE001.tmp\msimn.inf, section: Default
Inf failed - return code 8007007f
Timing rates: Download: 0, Install 60000
OnStopComponent:
   ID: MailNews
   HRESULT: 80004005 (Failed)
   Phase: 7
   Status: 0

CAUSE

Internet Explorer or Outlook Express files are missing or corrupted.

WORKAROUND

Remove Outlook 98.

Reinstall Internet Explorer 3.02 or later to replace any missing or damaged files.

Reinstall Outlook 98.

MORE INFORMATION

Outlook shares files installed with Internet Explorer for common HTML or Internet Mail Service-based tasks such as POP3 connections, Outlook Today Web Page view, and the Active Setup.

Additional query words:


Keywords          : 
Version           : WINDOWS:8.5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 17, 1999