XFOR: Cannot Send Messages to cc:Mail Recipients After Directory Synchronization

ID: Q232687

The information in this article applies to:

SYMPTOMS

After you perform directory synchronization (dirsync) between Lotus cc:Mail and Exchange Server, you may be unable to send a Simple Mail Transfer Protocol (SMTP) message to a Lotus cc:Mail recipient that was exported from the cc:Mail post office. The message remains in the outbound message queue, which prevents any other messages from being sent through the Exchange Connector for Lotus cc:Mail.


CAUSE

This problem occurs when Import.exe version 8.x is running on the Exchange Server computer. When you send a message through the SMTP service, the reply address is enclosed in square brackets ([ and ]). However, Import.exe version 8.x does not support square brackets in addresses.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Connector for cc:Mail

File name Version
Ccmc.exe 5.5.2584.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: unregistered export ccmc stuck stop oneoff one-off 


Keywords          : exc55 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999