XFOR: Chat Service Stops Unexpectedly or You Are Unable to Change Your Nickname

ID: Q217378

The information in this article applies to:

Microsoft Exchange Server, version 5.5 Service Packs 1, 2
Microsoft Commercial Internet System version 2.0

SYMPTOMS

If you connect to a chat server that is running the Microsoft Exchange or Microsoft Commercial Internet System (MCIS) Chat Service, you may experience either of the following symptoms:

If you repeatedly send the AUTH command to the server, the Chat Service may stop unexpectedly.

If you attempt to change your nickname, an error message indicating that you are attempting to change the nickname too frequently may be displayed.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Chat Service

File name	Version
Chatsvc.exe	5.5.2541.1

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Chat Service that is included with the Microsoft products listed at the beginning of this article.

Additional query words:


Keywords          : prodmcis2 prodICS MCIS_MSG 
Version           : winnt:2.0,5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 3, 1999