DOCUMENT:Q140974 13-MAR-1999 [exchange] TITLE :XCON: HP Openmail Messages with FTBP Attachments NDR PRODUCT :Microsoft Exchange PROD/VER:4.0 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Under certain conditions, when a message is sent with an FTBP attachment from an HP Openmail user to a Microsoft Exchange user, the message will be returned with a Non-Delivery Receipt (NDR) by the Microsoft Exchange Message Transfer Agent (MTA). This problem only occurs when you use newer versions of HP Openmail that support FTBP. CAUSE ===== The Microsoft Exchange MTA does not support constructed FileTransferData encoding. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: Openmail Attachment NDR FTBP ====================================================================== Keywords : kb3rdparty Technology : kbExchangeSearch kbExchange400 kbZNotKeyword2 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.