XFOR: Event ID 4106 and 4037 When Starting Internet Mail Service with Dial-up

ID: Q199771

The information in this article applies to:

Microsoft Exchange Server, version 5.0

SYMPTOMS

When you start the Microsoft Exchange Server Internet Mail Service and messages are waiting to be delivered, the following Application error message is displayed:

msexcimc.exe -Application Error
The instruction at "0x0044e903" referenced memory at "0x000000bd". The memory could not be "read".
Click on OK to terminate the application
Click on CANCEL to debug the application

In the Microsoft Windows NT Event Viewer, one or both of the following events are displayed:

Event ID 4106
Source: MSExchangeIMC
Type: Error
Category: SMTP Interface Events
Description: The dial-up connection name here could not be made. The error reported was: (87) The parameter is incorrect.

Event ID 4037
Source: MSExchangeIMC
Type: Error
Category: Internal Processing
Description: An exception has occurred which was handled internally by the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x0044e05c

CAUSE

To confirm the settings on the Internet Mail Service connector, start the Exchange Server Administrator program. The connector configuration that generates this error is a dial-up connector that has logon information defined. The Domain field contains a name that has 18 or more characters.

WORKAROUND

The name defined in the Domain field for logon information is the Windows NT domain, not an SMTP domain name. Valid Windows NT domain names have 15 or fewer characters. Change the value of this field to the appropriate Windows NT domain name and restart the computer.

MORE INFORMATION

If you use an invalid domain name in the Logon Information field, you may still be able to make the dial-up connection and deliver mail. This happens when you dial a UNIX host that discards the logon information.

Additional query words:


Keywords          : XFOR exc5 
Version           : winnt:5.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: July 16, 1999