XFOR: Internet Mail Service Access Violates When Sending Mail Over an SSL Session to a Remote System

ID: Q214640

The information in this article applies to:

SYMPTOMS

The Internet Mail Service may access violate when sending mail with a large number of recipients over a Secure Socket Layer (SSL) session to a remote system. A Dr. Watson log may be generated with a failing call stack similar to the following:

FramePtr RetAddr Param1 Param2 Param3 Function Name
0598f5e4 6fff1245 00ad0000 00000000 00afa238 NTDLL!RtlFreeHeap+0xec
0598f5f4 0043d5b7 00ad0000 00000000 00afa238 EXCHMEM!ExchHeapFree+0x15
0598fd8c 00402531 00000008 0598ff08 0598fefc MSEXCIMC!CDeliveryBatch::Dispatch+0x27167
0598ff34 00420537 0000001d 00000001 00b5f5c8 MSEXCIMC!CAsyncIO::IoCompleted+0xb5
0598ffb8 77f04f2c 00aee500 00000001 00b5f5c8 MSEXCIMC!SMTPWorkerThread+0xfc
0598ffec 00000000 00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x51


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Internet Mail Service

File name Version
Imcmsg.dll 5.5.2516
Msexcimc.exe 5.5.2516

This hotfix has been posted to the following Internet location as Psp2imca.zip and Psp2imci.zip:
ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.5/PostSP2/imc-fix


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 3, 1999