XFOR: Message from Notes to Exchange Gets Stuck in Exchange

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you send a message from Notes to Exchange via the Exchange Notes Connector, the message may get stuck in the Exchange.box database. The message that fails is usually from the Notes News Service. When the Exchange Notes Connector can not convert the message, the connector shuts down and the Connector Admin Process Manager shows the process with a gray icon rather than a green one. Once this message is stuck, it must be removed before mail can flow.

CAUSE

The message that originated from the Notes News Service does not have nulls in the Comment field attached to the CD_LINKEXPORT2 record. The Exchange Notes Connector expects nulls in this field. When the nulls are not there, the connector fails to convert the message.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: Linkage Lotus LSNTSMEX.EXE LSMEXNTS.EXE

Keywords          : XFOR 
Version           : WinNT:5.5
Platform          : winnt 
Issue type        : kbbug 

Last Reviewed: March 31, 1999