XFOR: Migration Wizard or CCMC Stops Responding on Alpha NT for JPN

ID: Q199289

The information in this article applies to:

SYMPTOMS

If you are migrating from Lotus cc:Mail to Microsoft Exchange Server and are running the Lotus cc:Mail Migration Wizard on a fast Alpha server, you might encounter the following error message:

A memory error occured.
After you click OK, you are returned to the Migration Wizard screen. It may or may not allow you to continue the migration process, but if it does, no users will be migrated.


CAUSE

The cc:Mail Migration Wizard relies on the Lotus 16-bit application Export.exe for migrating messages. When Export.exe starts up, it causes the Windows NT Virtual DOS Machine (NTVDM) to intialize itself. During this initialization, this error can be encountered. It is due to a problem with three terminate-and-stay-resident (TSRs) files that are inherent in the Config.nt file on Japanese versions of Windows NT for Alpha. The three TSR files are:

Kkcfunc.sys
Msimek.sys
Msimei.sys

These TSRs are required only when customers need to input Kanji characters from the user interface of 16-bit applications into the Windows NT environment. Note that this problem will occur for any 16-bit application because they all require the Windows NT Virtual DOS Machine.


RESOLUTION

This problem will be addressed in the next service pack of Windows NT 4.0.


WORKAROUND

To work around this problem do either of the following:


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.


MORE INFORMATION

This problems has been reproduced on both Windows NT 4.0 Service Pack 3 and Service Pack 4. It is possible that this problem may occur in an earlier build of Windows NT 4.0.

Additional query words: crash, dr. watson, ccmc.exe, cc:Mail, cc:Mail Migration Wizard 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: February 17, 1999