XFOR: Notes Connector Is Unable to Handle Meeting Request from Schedule+ 1.0

ID: Q221840

The information in this article applies to:

SYMPTOMS

Users of Schedule+ 1.0 are unable to send meeting requests to a Lotus Notes user over the Exchange Notes Connector. The following error message may be found in the Exchange Notes Connector Administrator's log viewer:

1999/02/03 17:26:49- LME-NOTES-MEXNTS(01cf) 1 08217:Message is looping, returning non-delivery report to sender. Message ID: c=US;a=
The message is moved to the Bad Mail folder and stays there.


CAUSE

The Schedule+ 1.0 meeting requests do not have a Global Unique ID (GUID) asociated with them and, therefore, the Exchange Notes Connector does not know how to handle them.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Exchange Notes Connector

File name Version
Lsmexhc.dll 5.5.2572.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.


MORE INFORMATION

The exchange of meeting requests from Schedule+ 1.0 to Lotus Notes through the Exchange Notes Connector is not a supported feature of the product. However, these Schedule+ 1.0 meeting requests are converted to a text note and passed on to the designated Notes recipient, but the meeting information does not remain intact.

Additional query words: 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999