XFOR: JPN Lotus cc:Mail DB8 PO with Problem Characters Can Crash the NTVDM

ID: Q198861

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

During the migration of certain Lotus cc:Mail DB8 PostOffices (POs) that contain users with "5B", "5C", or "BE" characters (not including the quotation marks), the Lotus cc:Mail export program may cause an error message to appear in the Windows NT Virtual Dos Machine (NTVDM). The Migration Wizard patiently waits for further user input. After you click OK to remove the error message dialog box, migration continues on as normal. Note that for such POs, the error may occur during the export of one or many users, or not at all. Note that this applies only to PC98 (Japanese) processors running the Japanese version of the cc:Mail Migration Wizard.

After migration, there is no indication of lost data for that particular user.

CAUSE

This problem is due to the Japanese cc:Mail Migration Wizard not handling the problematic characters correctly.

RESOLUTION

This problem only happens in rare circumstances.

WORKAROUND

None.

STATUS

Microsoft has confirmed this to be a problem in Exchange Server 5.5.

Additional query words: PC98, Japanese, cc:Mail migration wizard, NTVDM


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: February 17, 1999