XFOR: Messages Blocked from Host to Exchange on OV/VM(PROFS) Connector

ID: Q221565

The information in this article applies to:

SYMPTOMS

Mail sent from the host to Exchange Server by means of the Sendfile command might result in the OV/VM (PROFS) Connector restarting continuously. This will result in a mail backlog on the host side.


CAUSE

There are certain key words in the host (VM) environment that should not be used, for example, the keyword SYSTEM. When you use the keyword SYSTEM as part of a target Exchange Server mail recipient, the host will strip out the username (SYSTEM) before sending it to the OV/VM (PROFS) connector, which causes the OV/VM (PROFS) Connector to go into an endless loop.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: OV/VM(PROFS) Connector

File name Version
Lsvmhc.dll 2573.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in .


MORE INFORMATION

To send a note from the host to Exchange Server, the format is as follows:

SENDFILE <FILENAME> <FILETYPE> <FILEMODE> <USERID> AT <NODEID>
So in this case, taking the file Profile.exec on the A disk, and sending it to the Exchange(system) address, the command line would be:

SENDFILE PROFILE EXEC A SYSTEM AT EXCHANGE

Additional query words: 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999