XIMS: Cannot Open IMS Dial-Up Connections Tab on Windows 2000 Server Computer

ID: Q236910

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about obtaining support for a Beta release, please see the documentation included with the Beta product files, or check the Web location from which you downloaded the release.
The information in this article applies to:

SYMPTOMS

When you click the Dial-Up Connections tab in the properties for the Internet Mail Service on a Windows 2000 Server computer, the following error message may be displayed:

The Remote Access Service (RAS) phone book cannot be opened. It must be accessible and in the system directory as \Winnt\System32\Ras\Rasphone.pbk.
In addition, when you install a RAS Message Transfer Agent (MTA) transport stack on a Windows 2000 Server computer, and then attempt to install a Dynamic RAS Connector, the following error message may be displayed:
The System Attendant on server server could not read the RAS Phonebook entries.

An error occurred while loading the RAS phone book. To view details, see the application event log in the Windows NT Event Viewer on the Microsoft Exchange Server computer.

Microsoft Exchange Administrator
ID no: c1031669


CAUSE

When you attempt to perform either of the above actions, Exchange Server attempts to open the Rasphone.pbk file in the Winnt\System32\Ras folder. However, in Windows 2000 Server, the file is located in the Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\PBK folder.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Administrator Program

File name Version
Imcadmin.exe 5.5.2648.0
Mad.exe 5.5.2648.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: ims internet mail connector imc 


Keywords          : exc55 
Version           : WINDOWS:2000; winnt:5.5
Platform          : WINDOWS winnt 
Issue type        : kbbug

Last Reviewed: July 27, 1999