XWEB: Dr. Watson Opening Welcome to Microsoft Outlook 98! Message

ID: Q189487

The information in this article applies to:

SYMPTOMS

When you use Netscape Navigator version 3.0 or later and the Outlook Web Access client, to try to open the Outlook 98 welcome messages that have the subjects "Welcome to Microsoft Outlook 98!" or "Special Offers for Outlook Users", a Dr. Watson error may appear in Windows NT with the following text:

netscape.exe
Exception: access violation (0xc0000005), Address: 0x00450521f
The memory address location may vary.

Opening either message in Outlook Web Access under Windows 95 or Windows 98 may produce an illegal operation error. Getting details on the error shows the following text:
NETSCAPE caused an invalid page fault in module NETSCAPE.EXE at
015f:00407376.
The memory address location may vary.


WORKAROUND

This error can be avoided by not opening the Welcome message in the Outlook Web Access client when using the Netscape browser. This is the only message that seems to cause the error. You can open the Welcome message correctly in the Outlook client or the Outlook Web Access client if you use a different browser.


STATUS

This problem occurs when you use Microsoft Outlook Web Access, version 5.5, or version 5.5 Service Pack 1, with Netscape Navigator version 3.0 or later. 


Keywords          : XWEB 
Version           : WINDOWS:5.5
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: April 30, 1999