XWEB: Err Msg: Microsoft VBScript Runtime Error 800a03e3

• Microsoft Outlook Web Access, version 5.5

SYMPTOMS

When users access a computer running Microsoft Exchange Server 5.5 from a Web browser, the following error message may appear:

Microsoft VBScript runtime error '800a03e3'
Unknown runtime error
/exchange/USA/lib/session.inc, line 300"

CAUSE

The users do not have the proper permission on the Exchange Server computer's WebTemp directory.

WORKAROUND

Make sure that the users have the Full Control permission on the Exchange Server computer's WebTemp directory by performing the following procedure:

1. Using Windows Explorer, select the Exchange Server WebTemp directory (%exchsrvr%WebTemp).



2. Right-click and select Properties.



3. Select the Security tab.



4. Click the Permissions button.



5. Make sure that the users or the group to which the users belong has Full Control permission.

MORE INFORMATION

Please see the following Microsoft Knowledge Base articles for additional resolutions to this problem:

Q173455 XWEB: OWA Returns Exchange Server Down Error Message

Q176245 XWEB: VBScript Error 800a03e3 When Accessing OWA Server 5.5

Q178656 XWEB: Vbscript Error When Attempting To Access A Mailbox

Keywords          : kbusage XWEB 
Version           : WINDOWS:5.5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: April 6, 1999