XWEB: The Exchange Web Client Cannot Open Attached Mail Messages

ID: Q172902

The information in this article applies to:

Microsoft Outlook Web Access, versions 5.0, 5.5
Microsoft Outlook Web Access, version 5.5 Service Pack 1

SYMPTOMS

When you use the Microsoft Outlook Web Access client and attempt to open an attached mail message, you receive the following error message

The attachment is a type not yet supported

and the attached message does not open. The Outlook Web Access client does not currently support opening attached mail messages that are in MSG file format. All attached messages will open correctly in the Exchange and Outlook clients.

CAUSE

The Outlook Web Access client does not currently support opening an attached mail message which is in the MSG file format.

WORKAROUND

You can use the Exchange Windows 3.x, Exchange Windows NT, or Exchange Windows 95 clients and the Outlook Windows 95 or Outlook Windows NT clients to successfully open attached mail messages.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook Web Access, version 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: XCLN IIS http


Keywords          : kbusage kbbug5.00 XCLN OUTLOOK XWEB 
Version           : 5.0
Platform          : Win95 winnt 
Issue type        : kbbug

Last Reviewed: May 4, 1999