XWEB:Mail Does Not Get Sent To Contacts w/SMTP in Email Address

• Microsoft Outlook Web Access, version 5.5
• Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2

SYMPTOMS

When you attempt to send a new mail message to a Contact through Outlook Web Access and the Contact has "SMTP" as part of the e-mail address, a non-delivery report (NDR) will be returned and look similar to the following:

Your message did not reach some or all of the intended recipients.

To: 'smtp\:testuser@microsoft.com' Subject: test Sent: 1/4/99 7:28:04 AM

The following recipient(s) could not be reached:

'smtp\:testuser@microsoft.com' on 1/4/99 7:28 AM

The recipient name is not recognized MSEXCH:IMS:microsoft:northamerica:RED-IMC-02 0 (000C05A6) Unknown Recipient

CAUSE

When CDO/MAPI resolves the name/address, CDO/MAPI actually reads the address type as SMTP:SMTP. The address can not be parsed in OWA as a valid SMTP address and returns an NDR.

WORKAROUND

To work around this problem, do not type "SMTP" as a part of the e-mail address for a Contact in OWA.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The Outlook client does not behave the same way because it will not allow you to type a colon into the e-mail Address Type.

Additional query words:

Keywords          : 
Version           : WINDOWS:5.5
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: May 17, 1999